Thank you for shopping at www.urbanpik.com.
If you are not entirely satisfied with your purchase, we're here to help.

1. Shipping
  1. The product is shipped within 6-8 days of receiving the full payment
  2. Depending on the delivery location, it may take anywhere from 4-14 days for delivery of the product
  3. At the time of receiving the shipment, kindly ensure that the shipment is in its original packing and is not tampered with. If there are signs of tampering or any damage, please do not accept it and write to us at orders@urbanpik.com 

2. Returns
  1. You have 30 calendar days to return an item from the date you received it.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging.
  4. Your item needs to have the receipt or proof of purchase.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Please note that Shipping costs are non-refundable.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions on how to return your item to us, contact us via orders@urbanpik.com