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    FREQUENTLY ASKED QUESTIONS

    The bag is made of 100% pure leather

    Yes, we have a small quantity of stock in ready-to-dispatch condition. These will be shipped to our Indiegogo backers on a first-come-first-serve basis.

    We offer a 2 year replacement warranty, and we promise the Montero will last much longer.

    Sure, no problem. If you are not entirely satisfied with your purchase, we’re here to help.

    1. You have 30 calendar days to return an item from the date you received it.

    2. To be eligible for a return, your item must be unused and in the same condition that you received it.

    3. Your item must be in the original packaging.

    4. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item.

    The Montero is delivered within 4-6 weeks of receipt of payment. Since the product is hand-crafted, it does take time to manufacture each piece. Add to it the shipping time of ~1 week.

    Apart from the Montero, we offer the Troy Wallet and the Cruz Card-holder. All our products are made using the same quality material – 100% pure leather.

    For sales or product-related queries, you can send us a mail on sales@urbanpik.com

    For bulk orders, please send us a mail on info@urbanpik.com, mentioning your desired quantity and other contact details and we will get in touch with you.

    CONTACT US

    Address: 651 N Broad St, Suite 206, Middletown, 19709, New Castle County, Delaware